The kitchen display
The kitchen display is a live, TV-friendly view of every order that needs to cook. It runs full-screen on a wall-mounted monitor at the line; on a phone or tablet, it scales down to a single-column list.
This page covers what you see on it, what each ticket state means, and what to do when something doesn't look right.
The four ticket states
Tickets move through these four states. The state is shown as a colored chip in the corner of each ticket.
| State | Color | Meaning |
|---|---|---|
| Queued | Gray | Saavor sent the ticket; nobody has started cooking yet. |
| Preparing | Amber | A cook tapped Start preparing. Plate is in progress. |
| Ready | Green | Cook tapped Ready. Food is plated and waiting at the pass. |
| Fulfilled | Slate | Saavor confirmed the customer received it. Ticket leaves the board. |
The whole flow is one-way. There's no "send back to kitchen" — if something needs to be re-fired, the cashier voids and re-rings in Saavor.
The order in which tickets appear
Tickets display oldest-first at the top. A timer in the corner shows elapsed time since the order was rung in. Tickets that have been "Ready" longer than the configured hold time get a subtle red indicator so the expediter knows they've been sitting.
You can also tap a ticket to expand it. The expanded view shows every line on the order with its modifiers (no onion, side salad instead of fries) pulled in from Saavor.
What you can do from a ticket
For any active ticket (not yet fulfilled), you can:
- Start preparing — moves it from Queued to Preparing. Use this when you begin cooking the first item on it.
- Ready — moves it to Ready. Use this when the whole order is plated and waiting at the pass.
- View order details — see the Saavor-pushed modifiers for each line.
You cannot edit the order itself from the kitchen display. If the customer changes their mind (sub a side, drop a drink), the cashier voids and re-rings in Saavor and a new ticket will replace this one.
What to do when something looks wrong
| Symptom | Likely cause | What to do |
|---|---|---|
| Ticket never arrives | Saavor didn't push it, or the kiosk / POS lost network | Have a manager check the Saavor connection |
| Ticket arrives but the kitchen display can't be reached | WebSocket disconnected | Refresh the page; if it persists, alert a manager |
| An item on the ticket shows a "low stock" indicator | PrepTable knows inventory is below par | Either substitute (if a manager has approved it) or continue cooking and flag to a manager that this item is about to need restocking |
| "Item unavailable" badge on a line | A manager marked this item unavailable on today's menu | Do not cook this line; communicate with the cashier through Saavor |
| Ticket is older than 15 minutes and still Preparing | Long-cook item, or ticket was abandoned | Don't mark it Ready unless the food is actually at the pass. If abandoned, alert the expediter to void in Saavor. |
The "low stock" indicator is a courtesy — it tells you the kitchen is running out of this item so a manager can restock mid-shift. It does not stop you from cooking. Continuing to cook is the right move for service continuity; the alert ensures the manager can fix it for future orders.
Where to go next
- For Managers → Par levels — when low-stock fires during a shift
- Overview — orientation, if you need it